Terms and Conditions

General Terms

1. Product Condition

• All items, unless otherwise stated, are shipped in brand-new, sealed condition.
• In the event of damaged parts, any request for replacement is subject to approval by the product company or producer.

2. Product Information

• Product details provided by the production company may change without prior notice.
• Seyes Toys will not be responsible for any such changes made by the producer.

Pre-order Policy

Pre-Order Options

1. Deposit Option

• You will make a non-refundable deposit to secure your chosen product.
• The remaining balance will be due when the item is ready for collection or shipping.

2. Full Payment Option

• You will pay the full retail price upfront to secure your chosen product and receive any available discount.

Cancellation and Refund Policy

1. Important Note

• Please make sure you are certain before purchasing an expensive collectible.
• Payments are passed to suppliers to secure your order, which is why many payments are non-refundable.

2. Universal Cancellation Rule

• Any cancellation made after 24 hours from the date of order is non-refundable, as we must secure your order with the supplier quickly.

3. Preorder Policies

• Preorder – Deposit Orders
  • The deposit paid is strictly non-refundable.
• Preorder – Full Payment Orders
  • 40% of the retail price is treated as the non-refundable amount.
  • The remaining balance will be refunded.

4. Ready-to-Ship Policies

• All payments for ready-to-ship items are non-refundable.
• All promotional or discounted items are considered ready-to-ship and are non-refundable.

5. Orders Approaching Shipment

• If an order is fully paid and the product is ready to ship within 4 weeks, it is non-refundable.
• If we have received the balance and the product is ready to ship within 4 weeks, it is non-refundable.

Damaged Item / Lost Item / Return Policy

1. Product Condition

• All items (unless otherwise stated) are shipped in brand-new, sealed condition.

2. Damaged Items

• If any part arrives damaged, you may request a replacement.
• All replacement requests are subject to approval by the product company or producer.

3. If Replacement Is Not Possible

• If a replacement part cannot be provided, the customer may choose to engage a professional painter or repairer to resolve the issue.
• We will assess the damage and may offer a partial refund as compensation, depending on the situation.